Evaluating a Pilot Social Service Project for Widows: A Chronicle of Research Problems

The decade of the 70\u27s has seen the appearance of a number of publications in the area of evaluation research , the effort to systematically apply social science research methods to the evaluation of action programs set up for the purpose of helping to solve social problems. Evaluation research is thus one area in which social scientists can be of direct aid in setting public policy about social welfare services. An excellent primer on the problems that are likely to arise in the course of an evaluation effort and the conventional wisdom that has been developed thus far is Carol Weiss\u27 Evaluation Research: Methods of Assessing Program Effectiveness (1972). Had her work been available when the research reported here was designed, some of the problems encountered might have been foreseen and dealt with more wisely. There are also a number of readers which have appeared recently, including Caro\u27s Readings in Evaluation Research (1971) and Weiss\u27 Evaluating Action Programs (1972). As the fine 24 page bibliography in the latter volume shows, however, there is a lot more published material about the conceptual and methodological issues which arise in evaluation research, treated in the abstract, than there are case studies which illustrate the fact that evaluation research is often an essentially political process of conflict and bargaining among the researcher, the staff members whose program is under scrutiny, and the funding agencies. To paraphrase a famous aphorism, the sociologist who is not aware of previous research problems and mistakes is condemned to repeat them. This paper is an attempt to summarize some of the specific research procedures and research problems that arose in evaluating a three-year pilot social service for widows, related from the obviously biased position of the evaluator

Barriers to Use of Social Media by Emergency Managers

Social media (SM) are socio-technical systems that have the potential to provide real-time information during crises and thus to help protect lives and property. Yet, US emergency management (EM) agencies do not extensively use them. This mixed-methods study describes the ways SM is used by county-level US emergency managers, barriers to effective SM use, and recommendations to improve use. Exploratory interviews were conducted with US public sector emergency managers to elicit attitudes about SM. This was followed by a survey of over 200 US county level emergency managers. Results show that only about half of agencies use SM at all. About one quarter of agencies with formal policies actually forbid the use of SM. For both disseminating (sending out) and collecting information lack of sufficient staff is the most important barrier. However, lack of guidance/policy documents is the second highest rated barrier to dissemination via SM. Lack of skills and of the training that could improve these skills is also important. For collecting data, trustworthiness and information overload issues are the second and third most important barriers, which points to the need for appropriate software support to deal with these system-related issues. There are few differences associated with agency characteristics. By understanding important barriers, technologists can better meet the needs of emergency managers when designing SM technologies

Whose (Partially Distributed) Team Are You On? Interviews About Us vs. Them in Corporate Settings

This study explores, through semi-structured interviews, team member perceptions of effectiveness in Partially Distributed Team work. A partially distributed team (PDT) is a virtual team, in which some members are collocated, yet others are geographically dispersed, and communication between them is primarily by electronic media. Researchers have identified an overarching problem in partially distributed teams, referred to as “Us-vs.-Them”, where members identify and collaborate better with collocated members than they do with distant members. We asked fourteen industry professionals to reflect on recent PDT experiences, in an attempt to find out what exacerbated and mitigated this problem. We confirmed prior findings such as importance of relationship building between members and salience of organizational influences, especially organizational culture and power distribution. We discuss additional findings based on team members’ insight, to help transform the “Us-vs.-Them” in-group/ out-group dynamics into an “Us” team cohesion

Effects of Asynchronous Learning Networks: Results of a Field Experiment Comparing Groups and Individuals

An Asynchronous Learning Network (ALN) is a Computer-Mediated Communication System designed to support "anytime/anywhere" interaction among students and between students and instructors. A field experiment compared groups and individuals solving an ethical case scenario, with and without an ALN, to determine the separate and joint effects of communication medium and teamwork. Undergraduate students in Computers and Society analyzed the case as an assignment in the course. Dependent variables include quality of the reports, learning as measured by similar cases on the final exam, and subjective perceptions of learning. The results indicate that working in a group, instead of alone, tends to increase motivation, perception of learning and solution satisfaction. Individuals working online produced higher quality reports on the ethics scenario than individuals working manually, and computer-supported groups produced the longest reports, while individuals working manually produced the shortest reports. Regarding group conditions, manual teams reported significantly higher levels of process satisfaction, perception of process structure and perception of discussion quality than teams supported by an asynchronous communication medium. However, computer-supported groups reported the highest levels of perceived learning. Finally, perception of collaborative learning does not seem to be affected by the use of the medium; both supported and unsupported groups perceived about the same levels of collaborative learning.Information Systems Working Papers Serie

Supporting the Use of Social Media by Emergency Managers: Software Tools to Overcome Information Overload

Information overload has been suggested as a potential barrier to use of social media by emergency managers, especially for gathering information during disasters. This paper, based on a survey of 477 U.S. county-level emergency managers, examines the relationship of the perception of information overload as a barrier to social media use for gathering information, to the intention to use social media. It also examines the relationship of perceived usefulness of certain technological advancements currently being developed to intention to use. Results indicate that emergency managers’ perception of information overload as a barrier to use is negatively related to intention to use it, while perceptions of the usefulness of these technologies are positively related to intention to use. The study calls attention to the importance of resolving information overload to increase the use of social media for emergency management, and suggests the implementation of appropriate software tools to ameliorate this problem

Recruitment in Social Networking Sites: A Theoretical Model of Jobseekers\u27 Intentions

We propose a risk-benefit model for studying jobseekers’ behavioral intentions to apply for a job in the context of social networking sites (SNSs). Our model integrates classic technology adoption/utilization theories with salient factors such as privacy concerns that have increased in significance with the growing use of SNSs as a recruitment source. We hypothesize that jobseekers’ outcome expectancy (degree of optimism with respect to finding a job) and perceived usefulness of SNSs are both impacted by the availability of information about social connections to potential employers and by perceptions of justice in the job candidate selection process. Further, perceived usefulness of SNSs is influenced by outcome expectancy. This model also suggests that perceived risks (in terms of uncertainty and possible adverse consequences) are affected by online information privacy concerns. Finally, outcome expectancy, perceived usefulness of SNSs and perceived risks directly predict intentions to use SNSs to apply for a job

Communications and Group Decision-Making : Experimental Evidence on the Potential Impact of Computer Conferenging

This paper is a selective review of small group experiments in the area of the relationship between communication (modes, structures, processes) and group decision-making or problem solving. There are literally hundreds of these experiments; the purpose of this effort has been to isolate and summarize the results of those experimental traditions which may have the most bearing upon: our understanding of the probable social effects of computer conferencing as a communication mode; the identification of possible experiments utilizing computer conferencing which appear to be potentially most fruitful in terms of evaluating the strengths and weaknesses of computer conferencing in facilitating or inhibiting group decision-making processes; determining the potential for gaining further insight into the nature of human communications processes by employing computerized conferencing as a communications tool; understanding the characteristics and capabilities of conferencing software which would be necessary in order for a non-programmer social scientist to carry out such experimentation. For those who are not familiar with computerized conferencing as a communications medium, the paper begins with a brief overview of its nature and social characteristics. It then proceeds to review several classes of experiments on communications and group problem solving, and to deduce the implications of their findings for group decision making using communication via computerized conferencing. A section on the desirable characteristics of software and monitoring systems in order to facilitate similar controlled experiments utilizing computer conferencing follows. Finally, the conclusions which flow from the literature review are presented in the form of a summary of potentially fruitful experiments and an inventory of hypotheses. I am indebted to the other members of the NJIT research team for many excellent suggestions, and particularly to Murry Turoff, the Principal Investigator for the project, who made extensive, constructive criticisms of earlier drafts. Peter Anderson coauthored the chapter on software requirements. I would also like to thank Alphonse Chapanis of Johns Hopkins and Andrew Van deVen of Kent State for their cooperation. Finally, I would like to thank Daisy Lane of N.J.I.T. for a job well done in deciphering my handwriting and typing the manuscript